EXACTO Driving School

Our Terms & Conditions

Please read this important section.

We have endeavoured to make our terms, conditions and policies easy to understand with our plain English approach. This section covers key topics such as our Pricing Policy, Cancellation of Lessons, Lesson Booking and Payments, and Privacy Policy.

Pricing Policy

The value of prepaid lessons are based upon the price at time of purchase and subject to an expiry period from the time of purchase of a maximum of period of 12 months. Individual hours, packages and other special offers may vary in price and have a lessor expiry period. Such that all purchases not redeemed before their expiry date, shall forfeit their remaining value.

Unless stated otherwise the following standard expiry period shall apply:

Individual hours                       1 month

Special offers                            2 months

Lesson pack (five hours)       6 months

Lesson pack (ten hours)      12 months

Special Offers, Discounts & Incentives

EXACTO Driving School (EXACTO) reserves the right to introduce and withdraw special offers, etc from time to time without notice. In particular, EXACTO may promote ‘introductory’ offers which are explicitly limited to new learner students and are not able to be used in conjunction with any other offers nor are they transferable.

Cancellation of Lessons

If you wish to cancel your lesson or other scheduled activity then a minimum notice period of 24 hours is required. Cancellations are only deemed effective from the time of acknowledgement time and date of your intention by either EXACTO and/or your Instructor.

If you do not provide at least 24 hours notice of cancellations you will be charged the full rate of the affected lesson or activity.

Driving tests required an additional cancellations notice period of 3 working days for weekday driving tests and 7 working days for weekend tests.

If for some reason your Instructor needs to cancel a lesson or scheduled activity within the 24 hour minimum notice period they shall also arrange a replacement lesson at the next earliest available time and day.

Lesson Booking and Payment

To guarantee your lesson booking requires 36 hours notice prior to the start of the lesson and payment into EXACTO’s nominated bank account via the students online direct payment facility.

Cash payments are only accepted by special arrangement with EXACTO and/or your Instructor and must be made in full prior to the commencement of the lesson.

Transferability of Lessons

You are not permitted to on sell or transfer lessons which have been purchased in your name to any other person other lesson packages which may be split between immediate family members residing at the same residential address.

Refund Policy

You may cancel your pre-paid lesson at any time subject to the Cancellation of Lessons requirements.

All vouchers and gift cards have no cash value and can only be redeemed against a lesson.

In relations to any ‘Special Offers, Incentives, etc’ no refund will be applicable after the first lesson has commenced. Similarly, if you have taken a lesson(s) from a ‘Lesson Package’ you will not be eligible for a refund for any lessons not taken.

At the sole discretion of EXACTO and/or your Instructor refunds may be available under ‘special circumstances’ and subject to proof via appropriate documentation.

Refunds may take up to 7 working days to process and are subject to a 25% administration fee being applied to the amount.

You and Your Instructor

EXACTO acts as a facilitator between you and your driving Instructor by marketing driving lessons and providing related support activities e.g. website, etc.

In this regard your Instructor is a sub-contractor and carries the appropriate motor registration, insurances, etc should you be involved in an incident as a learner driver such as a collision while driving an Instructor’s vehicle. As the responsible driver you may be required to pay any ‘excess’ insurance arising from such an incident.

While driving an Instructor’s vehicle during a lesson you are liable for any traffic infringements (via statutory declaration) incurred during your lesson.

Privacy Policy

EXACTO and its Instructors will respect the privacy of all prospective, current and former students and in particular, not distribute or make use of any personal details of said students without the express prior consent. (Please refer to our Privacy Policy section for more details.)

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